Shipping policy

Shipping Policy

Shipping Information

At Velora Haus, we take great care in packaging every order to ensure your products arrive safely and in excellent condition.

All orders are shipped from Sydney, Australia using Australia Post.

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Order Processing

Orders are typically processed within 2-3 business days.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details so you can follow your delivery.

Please note that orders are not dispatched on weekends or public holidays.

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Delivery Timeframes

Estimated delivery times after dispatch are:

  • New South Wales: 3–5 business days
  •  Victoria & ACT: 3–5 business days
  •  Queensland & South Australia: 3–5 business days
  •  Tasmania: 3–5 business days
  •  Western Australia & Northern Territory: 3–5 business days

Delivery timeframes are estimates only and may vary during busy periods or due to carrier delays.

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Shipping Rates

Shipping costs vary by state to ensure fair and transparent pricing across Australia.

Current standard shipping rates are:

  • New South Wales: $19.95
  •  Victoria & ACT: $29.95
  • Queensland & South Australia: $39.95
  • Tasmania: $49.95
  • Western Australia & Northern Territory: $59.95

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Local Pickup

Local pickup is available from Fairfield, NSW.

If you choose local pickup at checkout, we’ll notify you once your order is ready for collection and provide collection instructions.

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Packaging & Assembly

Our artificial trees are carefully packaged in compact cartons to protect them during transit.

Some products arrive in sections for safer shipping and require simple assembly by connecting the tree sections and shaping the branches. No tools are required.

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Tracking Your Order

Once your order has been dispatched, you’ll receive an email containing your tracking number so you can monitor your delivery.

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Delivery Delays

While we work closely with Australia Post to ensure prompt delivery, unexpected delays may occasionally occur due to weather events, peak periods or circumstances beyond our control.

We appreciate your patience should any delays arise.

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Damaged or Incorrect Orders

If your order arrives damaged or you receive the incorrect item, please contact us within 48 hours of delivery with photographs of the product and packaging.

We’ll work with you as quickly as possible to resolve the issue.